Terms of Service

Effective Date: May 2, 2026  |  Last Updated: May 2, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-caferio.click (the "Website"), including all content, features, functionality, and services offered through the Website.

By visiting, accessing, browsing, or using this Website in any manner, including placing orders, creating an account, or simply viewing content, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, policies, or rules that may be posted on the Website from time to time. These additional policies are hereby incorporated by reference into these Terms.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall refer to both you individually and such entity.

You must be at least eighteen (18) years of age to use this Website and to place orders for food and beverages. By using this Website, you represent and warrant that you meet this minimum age requirement. We reserve the right to refuse service, terminate accounts, and cancel orders at our sole discretion.

2. Description of Services

Cafe Rio operates as a food service establishment offering customers the ability to browse menu items, place online orders for pickup or delivery, review nutritional information, make reservations where applicable, and access promotional content through our Website at eat-caferio.click.

Our services include, but are not limited to, the following:

• Online Ordering: Customers may browse our menu and place orders for food and beverages for in-store pickup or delivery through our Website or integrated third-party delivery platforms.
• Menu Information: We provide detailed descriptions of our menu items, including ingredients, allergen information, and nutritional data to the best of our ability. However, menu items, prices, and availability are subject to change without prior notice.
• Promotional Content and Offers: We may offer coupons, discounts, loyalty rewards, special promotions, and other offers from time to time through our Website, email communications, or affiliated platforms.
• Catering Services: Where available, we offer catering services for events, gatherings, and corporate functions. Catering orders are subject to additional terms and conditions communicated at the time of booking.
• Account Management: Registered users may create and manage personal accounts to track order history, save preferences, and access exclusive offers.
• Customer Support: We provide customer support services accessible via the contact details listed in these Terms.

We reserve the right to modify, suspend, discontinue, or restrict access to any part of our services at any time, with or without notice, and without liability to you or any third party. We are not obligated to provide any particular service indefinitely and may introduce new services or features subject to these Terms.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using our Website and services, you agree to the following obligations:

• You will provide accurate, current, and complete information when creating an account, placing an order, or contacting us.
• You will maintain the confidentiality of your account credentials and are solely responsible for all activities that occur under your account.
• You will notify us immediately at [email protected] if you suspect any unauthorized use of your account.
• You will comply with all applicable local, state, and federal laws and regulations in connection with your use of our Website and services.
• You will not misrepresent your identity or impersonate any person or entity.
• You will use the Website solely for lawful purposes and in a manner consistent with these Terms.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities while using our Website or services:

• Using the Website for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations, including but not limited to the Federal Trade Commission Act (FTC Act) and applicable consumer protection statutes.
• Attempting to gain unauthorized access to any portion of the Website, server, or related systems, including exploiting bugs, vulnerabilities, or security weaknesses.
• Uploading, transmitting, or distributing viruses, malware, spyware, or any other malicious code that may damage, interfere with, or disrupt the functionality of the Website or any connected networks.
• Scraping, crawling, or otherwise extracting data from the Website using automated bots, scripts, or tools without our express written permission.
• Reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any portion of the Website or its content for commercial purposes without prior written authorization from us.
• Submitting false, fraudulent, or misleading orders, reviews, or communications.
• Harassing, threatening, intimidating, or abusing other users, customers, or our staff members in any manner.
• Using the Website to collect personal information about other users without their consent.
• Interfering with or disrupting the integrity or performance of the Website or its services.
• Engaging in any form of unauthorized advertising, spam, or phishing on or through the Website.
• Violating any third-party rights, including intellectual property rights, privacy rights, or contractual obligations.
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Website or its underlying software.

We reserve the right to investigate suspected violations of these Terms and to take any action we deem appropriate, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

4. Intellectual Property Rights

The Website and all of its original content, features, design elements, graphics, logos, trademarks, service marks, text, software, code, audiovisual materials, and functionality ("Content") are owned exclusively by Cafe Rio or its licensors and are protected under United States copyright law, trademark law, trade dress law, and other applicable intellectual property laws and international conventions.

The Cafe Rio name, logo, and all related marks, images, and trade dress are the proprietary trademarks of Cafe Rio. You may not use any trademarks, logos, or other proprietary content belonging to us without our prior written consent. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

Nothing in these Terms grants you any license to use our intellectual property except as expressly stated herein. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in accordance with these Terms. This license does not include:

• Any resale or commercial use of the Website or its Content;
• Any collection, aggregation, copying, duplication, display, or derivative use of the Website or its Content;
• Any use of data mining, robots, or similar data gathering tools;
• Any downloading or copying of account information for the benefit of a third party.

If you believe that any content on our Website infringes your copyright, please notify us in writing at [email protected] with sufficient detail for us to investigate the claim, in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

Any feedback, suggestions, ideas, or other submissions you provide to us regarding the Website or our services may be used by us without any obligation of confidentiality, attribution, or compensation to you.

5. Payment Terms

When you place an order through our Website, you agree to pay all applicable charges, including the price of food and beverages, applicable taxes, service fees, and any delivery fees as displayed at the time of your order. All prices are listed in United States Dollars (USD).

We accept major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By submitting your payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you submit is accurate and complete;
• You are legally entitled to use the payment method to complete the transaction.

All payments are processed securely through third-party payment processors. We do not store your full credit card or banking information on our servers. We are not responsible for any errors, delays, or failures caused by third-party payment processors.

Prices displayed on our Website are subject to change at any time without notice. We reserve the right to correct pricing errors and to cancel any orders placed at an incorrect price, issuing a full refund for any amounts charged.

Our Refund and Cancellation Policy applies to all orders placed through our Website. Refund eligibility depends on the nature of the issue and the timing of the request. To request a refund or report a problem with your order, please contact us at [email protected] within a reasonable time of your order.

You are responsible for any applicable taxes associated with your purchase. We will collect and remit sales tax as required by applicable United States federal, state, and local tax laws.

6. Allergen and Nutritional Information Disclaimer

Cafe Rio makes reasonable efforts to provide accurate allergen and nutritional information on our Website. However, we cannot guarantee that the information provided is always complete, accurate, or up to date. Menu items may be subject to variation, seasonal changes, regional availability, and cross-contamination in our kitchen environments.

If you have food allergies, dietary restrictions, or medical conditions that require specific dietary management, we strongly encourage you to contact us directly before placing an order to discuss your needs. We are not liable for any adverse reactions resulting from consumption of food products, including those related to undisclosed allergens or inaccurate nutritional information.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided for your convenience only and do not constitute our endorsement of such third-party websites or services.

We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility or liability for them. We encourage you to review the terms of service and privacy policies of any third-party sites you visit. Your use of third-party services is at your own risk and is governed by the applicable third-party terms and conditions.

8. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, SERVICES, AND INFORMATION PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION, CONTENT, OR SERVICES AVAILABLE ON OR THROUGH THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

You expressly acknowledge and agree that your use of the Website and our services is solely at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, CAFE RIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS;
• LOSS OF DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF THE WEBSITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE AMOUNT ACTUALLY PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

This limitation of liability reflects the allocation of risk between the parties and is a fundamental element of the basis of the bargain between Cafe Rio and you. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in its entirety.

10. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, actions, suits, proceedings, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Website or services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual obligations;
• Any content, information, or materials you submit, post, or transmit through the Website;
• Your negligent, reckless, or intentional misconduct;
• Any dispute between you and another user or third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to your use of the Website or our services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio operates, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website that is not subject to binding arbitration as described below shall be brought exclusively in the state or federal courts of competent jurisdiction located in the United States, and you hereby consent to personal jurisdiction and venue in such courts.

Our services are operated from the United States and are intended for use by residents of the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with all applicable local laws. We make no representation that the Website or its content complies with the laws of any jurisdiction outside the United States.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute with us informally by contacting us at [email protected]. We will attempt in good faith to resolve any dispute informally within thirty (30) days of receiving written notice of the dispute. If we are unable to resolve the dispute informally within that period, either party may proceed to binding arbitration as set forth below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes involving intellectual property infringement, claims for injunctive relief, or disputes that qualify for small claims court, you and Cafe Rio agree that any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or our services shall be resolved exclusively through final and binding arbitration administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules.

The arbitration shall take place in the United States, in the state where Cafe Rio's principal place of business is located, unless the parties mutually agree otherwise. The arbitrator shall apply applicable United States and state law and shall have the authority to award all remedies available at law or in equity on an individual basis.

12.3 Class Action Waiver

YOU AND CAFE RIO EACH AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION. If a court determines that the class action waiver is unenforceable with respect to any claim, only that claim shall proceed in court, and all other claims shall remain subject to arbitration.

12.4 Small Claims Court Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes that fall within the jurisdictional limits of such court, provided the matter remains in small claims court and is not removed or appealed to a court of general jurisdiction.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or services. We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and services at any time, with or without notice, and for any or no reason, including but not limited to:

• Violation of these Terms;
• Conduct that we believe is harmful to other users, third parties, or our business interests;
• Requests by law enforcement or government agencies;
• Extended periods of inactivity;
• Technical, security, or legal reasons.

Upon termination, your right to access and use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification obligations, limitation of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not affect any rights or obligations that accrued prior to termination, including payment obligations for orders already placed.

14. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email to the address associated with your account or through a prominent notice on our Website.

Your continued access to or use of the Website following the posting of revised Terms constitutes your acknowledgment of and agreement to be bound by the updated Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. In the event of a conflict between a prior version and the current version of these Terms, the current version shall govern.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms. Any such modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree that in the event any provision is found to be invalid or unenforceable, they shall negotiate in good faith to replace the unenforceable provision with a valid provision that, to the greatest extent possible, achieves the same economic and legal purpose as the original provision.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Website, constitute the entire and exclusive agreement between you and Cafe Rio with respect to your use of the Website and services, and supersede all prior or contemporaneous negotiations, discussions, representations, warranties, or agreements between you and Cafe Rio regarding the same subject matter.

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Force Majeure

Cafe Rio shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, government restrictions, war, civil unrest, terrorism, strikes, labor disputes, power failures, internet outages, cyberattacks, or any other event of force majeure. In such circumstances, our obligations shall be suspended for the duration of the force majeure event.

18. Electronic Communications

By using our Website and providing your contact information, you consent to receive electronic communications from us, including emails, notifications, and promotional materials. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional email communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even after opting out of promotional communications, you may still receive transactional or service-related communications from us.

19. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Website and services. By using the Website, you consent to the data practices described in our Privacy Policy. We encourage you to review our Privacy Policy in full.

To the extent you are a resident of California, your use of our Website may be subject to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more details regarding California residents' rights.

20. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation or exercise any rights described herein, please contact us using the information below: